CUSTOMER SERVICE EXECUTIVE
Location
Wimbledon, SW19
Job type
Permanent
Work pattern
Description
This is a full-time permanent role following a successful temp-2-perm period.Our Client is a market-leader in Furniture, Crockery, Tableware and Linen Hire to corporate events across the country..
It has gained its reputation by focusing on customer service, and by offering the largest and most diverse range of quality merchandise in the industry..
Exceeding Customer expectations is paramount to their success....
We are recruiting for a Telephone Customer Service / Sales Administrator to join the busy team from our Clients Head Office in Wimbledon, SW19..
.
Ideally you will have a Catering background or experience of working in the hospitality industry including bar or waitressing work – for example, to understand the difference between a slim Jim glass and pint glass will be paramount...
Working in a small but busy team you will be the first line contact from prospect and existing clients looking for information, prices, picture and details of the whole product range…Discussing and describing the product ranges and how they fit together, costing for a small to medium size function and recording all details on the company (windows based) Database..
You must be experienced with Telephone work, Customer Services and problem solving.
You will need fast accurate computer skills and be able to use the basic, word, excel and outlook programmes.
Although your sales will be generated from incoming calls from both prospective and existing Clients you will be expected to maximise the opportunities available from each call taken.
A hands-on pro-active attitude with a sales driven focus is paramount and previous experience in this type of role will be beneficial.
Your duties will include the following:
•• The hiring of products - dealing with suppliers
• Answering sales enquiries via telephone, fax, post and email
• Following through enquiries from inception to completion
• Administrating of sales contracts, i.e. pricing, amendments, quantities, products etc
• Providing ideas and solutions for customer’s brief specifications
• Building a rapport with clients to ensure repeat business
• Use of internal database for new and existing customers
This position is based in South Wimbledon, SW19. There is plenty of parking onsite or a 5 minute walk from Morden Road Tram.
Working pattern is from Monday to Friday, on either an 8.00 - 17.00, or 09.00 - 18.00 shift...42.5 hours per week.
Additional hours may be required during busy seasonal periods.
This role is being offered on a 13 week temp-to-perm period to complete your probation period and assess your suitability for the role.
Please apply with a full CV detailing your relevant experience and suitability for this role.
We will be interviewing immediately in Croydon or Wimbledon.
Salary
£17000pa - £17500pa
Category
LGV1
Contact:
Rachel 07971 533 386
rachel@face2faceservices.co.uk